Reputation Cog

The Reputation cog automatically tracks and scores helper performance in support communities. It analyzes conversations to identify helpful responses and builds reputation scores for community members.

Features

Automated Tracking

  • Conversation Analysis: Monitor help channels for support interactions
  • Helper Detection: Identify users providing assistance
  • Score Calculation: Algorithmic reputation scoring
  • Session Management: Track complete help sessions

Reputation System

  • Score Tracking: Individual reputation points
  • Rank Progression: Automatic rank advancement
  • Decay System: Score reduction over time
  • Confidence Metrics: Accuracy of reputation assignments

Session Detection

  • Context Analysis: Understand conversation context
  • Problem Identification: Detect tech support issues
  • Solution Tracking: Monitor problem resolution
  • Cross-Channel: Track activity across channels

Advanced Features

  • Credit Distribution: Fair point allocation
  • Negative Scoring: Penalize unhelpful behavior
  • First Responder Bonus: Reward quick responses
  • Session Closing: Automated session completion

How It Works

Detection Process

  1. Message Monitoring: Watch for tech-related keywords
  2. Context Building: Analyze conversation flow
  3. Helper Identification: Find users providing solutions
  4. Score Assignment: Award reputation points
  5. Session Closure: Mark problems as solved

Scoring Algorithm

  • Base Points: 10 points for confirmed solutions
  • Bonuses: Extra points for speed and quality
  • Penalties: Point reduction for unhelpful responses
  • Decay: Gradual score reduction over time

Commands

Command Description Permissions
/rep score <user> View user’s reputation None
/rep leaderboard View top helpers None
/rep stats View system statistics None
/rep review <session> Review a help session Moderator

Configuration

  • Enabled: Toggle reputation tracking
  • Help Channels: Channels to monitor
  • Score Thresholds: Rank advancement requirements
  • Decay Settings: Score reduction parameters

Ranks & Thresholds

  • Bronze: 0-49 points
  • Silver: 50-199 points
  • Gold: 200-499 points
  • Platinum: 500-999 points
  • Diamond: 1000+ points

Integration

Works with:

  • Moderation: Reputation-based permissions
  • Tiers: XP bonuses for helpers
  • Economy: Economic rewards for reputation
  • Tags: Helper resource access

Best Practices

  1. Channel Selection: Monitor appropriate help channels
  2. Score Calibration: Adjust thresholds based on community
  3. Review Process: Regularly audit reputation assignments
  4. Encouragement: Use reputation to motivate helping
  5. Fairness: Ensure algorithm treats users fairly

Technical Details

Session States

  • Active: Currently being helped
  • Solved: Problem resolved
  • Abandoned: No solution found
  • Ghost: OP left server

Confidence System

  • High Confidence: Clear problem resolution
  • Medium Confidence: Likely solution
  • Low Confidence: Uncertain outcome

Troubleshooting

  • False Positives: Adjust detection parameters
  • Score Disputes: Manual review process
  • Performance Impact: Monitor system resources
  • Accuracy Issues: Fine-tune algorithms